How can we help you?
Find answers to the most common questions about ShipSmarter.
Getting Started
How do I create my ShipSmarter account?
Click "Get Started" on the homepage, enter your email and password. Your account is immediately active. No credit card required.
Is ShipSmarter only for large businesses?
No. ShipSmarter is built for American SMBs of all sizes, from 1 to 10,000 shipments per month.
Which carriers are available in the United States?
USPS, UPS, FedEx, DHL Express and more, depending on the route. New carriers are added regularly.
Creating a Shipment
How do I get rates and create a label?
In your dashboard, click "New Shipment". Enter origin and destination addresses, dimensions, and weight. Rates appear instantly. Select a carrier and proceed to payment.
How does pricing work?
ShipSmarter negotiates discounted rates with carriers and shows you the final price before you confirm: no hidden fees, no surprises on your invoice.
Can I ship to other countries?
It depends on the route. Customs duties may apply depending on the destination. Choose your shipping origin in the country selector, then enter your origin, destination and parcel details to check available services. Carriers, rates, pickups and features vary by country, route and account. A country page does not guarantee every service on every route.
How do I download my shipping label?
After creation, the label is immediately available under "My Shipments". Click "Download" or "Print".
Tracking
How do I track my parcel?
From your dashboard → "Track a Parcel", enter your tracking number. You can also share the public tracking link with your recipient.
Is my recipient notified automatically?
ShipSmarter handles all communications with your recipients by email via our integrated notification system.
Returns
How do I create a return label?
Under "Returns", click "New Return". Select the original shipment or enter the information manually. A prepaid return label is generated.
Billing & Payment
What payment methods are accepted?
Credit and debit cards (Visa, Mastercard, Amex) via Stripe. Crypto and PayPal payments are also available.
Where can I find my invoices?
In your dashboard → "Invoices". Each shipment generates a downloadable PDF invoice.
Pickups
How do I schedule a pickup?
Under "Pickups", select the date, time, and address. The request is sent directly to the carrier.
Didn't find your answer?
Our team is available to help. Write to us and we'll respond within 24 hours.
Ready to ship?
Compare carrier rates online and print your label at home. Signing up is free.