Track a package — every carrier
Enter your tracking number to see the latest events. Auto-detected for Canada Post, UPS and Purolator; other carriers are one click away. Free, no signup.
Recognising a tracking number
The number format tells you the carrier. Our tool recognises the first three below on its own; for the others, pick the carrier before searching.
Postes CanadaAuto-detected
16 digits for a domestic shipment, or 2 letters + 9 digits + “CA” for an international one (Xpresspost, tracked packet, registered mail).
Example: 1234 5678 9012 3456
On the counter receipt, on the parcel label, or in the merchant’s confirmation email.
UPSAuto-detected
Always starts with “1Z”, followed by 16 characters — 18 in total.
Example: 1Z999AA10123456784
In the shipping email, or on the label under the barcode.
PurolatorAuto-detected
11 or 12 digits, no letters.
Example: 329123456789
On the waybill or in the shipment notification.
NationexPick manually
Carrier-specific format — our tool cannot infer it from the number alone.
In the merchant’s email. If the number is not recognised above, it is often a regional carrier like this one.
CanparPick manually
Carrier-specific format — not auto-detected.
On the label or in the merchant’s shipment notification.
What each status means
Carriers use different labels for the same stages. Here is what is actually happening behind each one.
Label created
The merchant has bought the label, but the carrier does not physically have the parcel yet. Nothing moves until the first scan — often the same evening, sometimes the next day.
In transit
The parcel is moving between sorting centres. Seeing no new scan for 24–48 hours on a long route is normal: the parcel is moving, it is simply not scanned at every step.
Out for delivery
The parcel is on the delivery vehicle for today. Announced time windows are estimates, not commitments — except on a guaranteed express service.
Delivery attempted
Nobody could take the parcel. Depending on the carrier it returns to the depot, goes to a pickup point, or a second attempt happens the next business day. A notice is normally left.
Delivered
The carrier has recorded the delivery. If the parcel is nowhere to be found, check side entrances, neighbours, and the signatory name in the tracking detail before opening a claim.
Frequently asked questions
How do I track a parcel in Canada?
Enter your tracking number in the tool above. The carrier is recognised automatically for Canada Post, UPS and Purolator; for the others, pick it yourself. No account is required and the service is free.
Where do I find my tracking number?
In the merchant’s shipping confirmation email, on the post-office counter receipt, or on the label stuck to the parcel, just under the barcode.
My tracking has not moved for two days — is that normal?
Usually yes. A parcel is only scanned at certain points in the network: between two distant sorting centres, 24–48 hours with no new event is common. Start worrying after five business days with no movement at all.
Can I track a Canada Post registered letter?
Yes. A registered letter carries a tracking number just like a parcel — usually in the 2 letters, 9 digits, “CA” format. Enter it in the tool like any other number.
Tracking says “delivered” but nothing arrived.
First check side and back doors, the garage, and immediate neighbours; then look at the signatory name in the tracking detail. If nothing matches, contact the merchant: it is the sender, not the recipient, who opens a claim with the carrier.
Do I need an account to use tracking?
No. The tracking tool is public and free, with no signup. An account is only needed if you want to ship yourself and compare carrier rates.