How to Use Our Smart Lockers
Complete guide to pick up or drop off a package at a ShipSmarter locker, with no appointment, during store hours.
Pick Up Your Package
You received a PIN by SMS. Here's what to do.
Go to the locker
Check the address in your text or email. The locker is inside the store and accessible during store hours.
Tap "Pick Up a Package"
On the touchscreen, select the pickup option.
Enter your 6-digit PIN
Type the exact PIN from your SMS or email, then confirm. You can also show your QR code to the reader.
The compartment opens automatically
The correct compartment unlocks within seconds.
Take your package and close the door
Push the door until it clicks shut. Done!
Drop Off a Package
Send a package to someone via the locker, right at the kiosk, no account needed.
Tap "Drop Off a Package"
Select the drop-off option on the touchscreen.
Choose a compartment size
S, M, L or XL based on your package dimensions.
Enter the recipient's phone number
The recipient will receive their PIN by SMS once deposit is confirmed.
Pay by card on your phone
Scan the QR code on the screen to pay by card on your phone. The rate depends on the hold duration selected (24h to 7 days).
Place the package and close the door
The compartment opens. Insert your package, close until it clicks.
Compartment Sizes
58 compartments in four sizes at the LAVAL-01 locker. The examples are a guide only.
The app for your shipments
You need no app at the locker: your PIN or QR code is enough. The ShipSmarter app is for your shipments: parcel tracking, label creation and notifications.
Our Location
ShipSmarter locker LAVAL-01, inside our store
Frequently Asked Questions
My PIN doesn't work
Make sure you enter the exact 6 digits from your SMS. The PIN is only valid during the hold period. If it has expired, contact support@shipsmarter.ca.
The door won't open after confirmation
Wait 5 seconds after confirming your PIN; the mechanism takes a moment. If the problem persists, contact support@shipsmarter.ca.
How long can my package stay in the locker?
The standard hold period is 24 hours. Options of 48h, 72h and 7 days are available. An SMS reminder is sent before expiry.
My hold period has expired
Contact us immediately at support@shipsmarter.ca. We'll retrieve your package and arrange a solution quickly.
Can I use the locker without the mobile app?
Yes. The locker touchscreen guides every step. No account or app is required to pick up a package using your PIN.
What payment methods are accepted?
You pay by card on your own phone: scan the QR code on the screen to open a secure payment page. The kiosk does not take contactless payments.