To collect mail for someone else, follow Canada Post’s identification rules and use its official authorization letter where required. That letter does not replace technical authorization to access a shipping account.
Choose the right process
Requirements differ when you live at the same address, represent another individual or act for a business. Check the official rules for your situation before travelling.
Use the official form
Canada Post’s official page offers the letter for download or collection at a post office. Have the authorizing person sign it. The representative’s signature must be witnessed at the counter with government-issued photo ID.
Check restrictions
An item sent with Proof of Identity can only be accepted by the addressee. An authorization letter does not allow a third party to collect it. Check the service on the shipment.
Separate collection and account access
To connect a business account to software, follow the carrier’s and platform’s process. Do not share personal credentials using a letter template intended for mail collection.
Frequently asked questions
Does a letter authorize every collection?
No. Proof of Identity requires the addressee personally. Other collections remain subject to Canada Post’s identification and authorization requirements.